itsale.pl FAQ

itsale.pl is a unique wholesale platform that combines the convenience of e-commerce with the benefits of bulk purchasing. Here, you have two main options for shopping:

• Discounted Product Lists: You can choose from pre-made lists of products that are carefully curated and offered at discounted prices. These lists are designed to save you time and provide excellent value.
• Single Unit Pick: Alternatively, you can browse through our extensive catalog and individually select the products that best meet your specific needs. This allows you to create a personalized order tailored to your preferences.
• All products are thoroughly inspected, with most of them including detailed descriptions, specifications, and accurate photos of each product to ensure you make informed purchasing decisions.

Whether you're looking for ready-made deals or a customized shopping experience, itsale.pl is here to make wholesale purchasing simple, efficient, and cost-effective.

Yes, shopping on our platform is safe. You don't need to make online payments immediately after placing an order. Once your order is submitted, our customer service team will contact you to confirm the details and provide the necessary information for completing a bank transfer.

To create an account, go to itsale.pl/register and fill out the form with your details.

Yes, we offer progressive discounts for orders that reach certain cart value thresholds. The more you add to your cart, the higher the discount you can receive.

Important: The discount is applied only to individually selected products, as product lists are already discounted. The current value of your cart and the next discount threshold are displayed in the cart view. Alternatively, you can contact us to negotiate a different price for your order.

Yes, on the page of a specific product list, you have the option to "Make an Offer." Simply click the "Make an Offer" button, fill out the form with your proposed price or terms, and submit it. Our team will review your offer and respond promptly.

No, you do not need an account to place an order or send an offer. You can proceed as a guest and provide the necessary details during the checkout or offer submission process.

You have several options to place an order on our wholesale platform:

• You can contact us directly, and we will create the order in our system on your behalf.
• Alternatively, browse our products, add the desired items to your shopping cart, and proceed through the checkout process by following the steps to provide billing and shipping details and confirm your order.
• You can also go directly from the product list page to the cart and fill out the order form.

Important: Your cart can contain both entire product lists and individual products at the same time. You can freely mix lists and single items in one order.
Orders can be placed both as a logged-in user or as a guest without an account.

At the moment, we only accept traditional bank transfers. After placing your order, our customer service team will contact you to confirm the order and provide the necessary payment details.

If you need to change or cancel your order, please contact our customer support immediately. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed or shipped.

You can check the tracking number in the order details if the order was placed while you were logged in. If the information is not provided or you placed the order as a guest, please contact us, and we will provide you with the exact tracking details.

The shipping cost and method will be discussed with you after placing your order. We carefully verify the most optimal method for each order to minimize the cost for every customer.

Delivery times vary depending on the product, your location, and the chosen shipping method, which will be agreed upon with you.

We primarily focus on shipping to countries within the European Union. However, if you have a proposal for us, please contact us via our Contact Page. Shipping outside the European Union may also be possible.

If you encounter any issues with your order, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction. Visit our Contact Page or email us at sales@itsale.pl for further assistance.

The exact details of the return will be arranged with you in private contact. Whether it will be a refund or an exchange of goods will be precisely determined together.

On the login page of our wholesale platform, click on the link to reset your password: https://itsale.pl/login. Enter your registered email address, and we will send you a link to reset your password.

Log in to your account on our wholesale platform, click on the profile icon in the top-right corner, then select "Profile." Alternatively, you can access your profile directly at itsale.pl/profile. In the "My Account" tab, you can update your details, which can be used for automatic form filling during the checkout process.

You can reach our team via our contact page at itsale.pl/contact. We are available Monday to Friday from 8:00 AM to 4:00 PM CET. However, we often respond outside of these hours and even on weekends, so don't hesitate to get in touch with us!